Here is a comprehensive template for the SneezaShop Marketplace Terms and Conditions for Sellers. This document is designed to protect both the platform and the sellers, establishing clear rules for listings, payouts, fees, and dispute resolution.
SneezaShop Marketplace: Seller Terms & Conditions
Welcome to SneezaShop. These Seller Terms and Conditions (“Seller Terms”) constitute a legally binding agreement between Sneeza Platform Inc. (“SneezaShop,” “we,” “us,” or “our”) and you (“Seller,” “you,” or “your”). By registering as a seller, listing products, or utilizing any seller services on shop.sneeza.com, you agree to comply with and be bound by these Seller Terms.
1. Seller Eligibility & Account Registration
- Account Creation: To sell on SneezaShop, you must create a verified Seller Account. You agree to provide accurate, current, and complete information, including banking details, tax identification numbers, and contact information.
- Vetting and Approval: SneezaShop reserves the right to approve or reject any seller application at its sole discretion, without providing a reason.
- Account Security: You are entirely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
2. Listing Standards & Prohibited Items
- Product Accuracy: All product listings must be accurate, complete, and not misleading. You must clearly state the product condition (e.g., New, Used, Digital), dimensions, materials, and shipping times.
- Intellectual Property: You warrant that you own or have the necessary licenses to sell the products listed and to use any images, trademarks, or descriptions uploaded to the platform.
- Prohibited Items: You may not list or sell items that violate local laws or SneezaShop policies. Prohibited categories include, but are not limited to:
- Counterfeit, replica, or unauthorized goods.
- Illegal substances, drugs, or prescription medications.
- Weapons, ammunition, or hazardous materials.
- Adult content or sexually explicit materials.
3. Fees, Commission, & Payouts
- Subscription & Listing Fees: SneezaShop may charge monthly subscription fees or individual listing fees as outlined in the Seller Fee Schedule on your seller dashboard.
- Marketplace Commission: SneezaShop takes a standard commission fee of [Insert percentage, e.g., 10%] on the total transaction amount (including shipping costs, where applicable) for every successful sale.
- Payout Schedule: Earnings (minus commission and processing fees) will be transferred to your designated bank account or payment provider on a [e.g., weekly / bi-weekly / monthly] basis, subject to a standard holding period to accommodate potential customer returns or chargebacks.
- Taxes: Sellers are solely responsible for calculating, collecting, reporting, and remitting all applicable sales taxes, VAT, or customs duties associated with their sales to the relevant tax authorities.
4. Fulfillment, Shipping, & Delivery
- Fulfillment Deadlines: You agree to ship orders within the processing timeframe specified in your product listing (standard requirement: within [e.g., 3 business days] of order confirmation).
- Tracking Information: You must provide valid tracking information for all physical shipments through the SneezaShop portal as soon as the item is shipped.
- Shipping Delays: If a shipment is delayed, you must immediately notify the buyer and SneezaShop support with an updated delivery estimate.
5. Returns, Refunds, & Customer Service
- Customer Support: Sellers are expected to respond to customer inquiries within [e.g., 24 to 48 hours].
- Return Policy: You must comply with the minimum SneezaShop Buyer Protection Return Policy, which allows buyers to request a return or refund within [e.g., 14 or 30 days] for items that are damaged, defective, or “not as described.”
- Refund Disputes: If a buyer disputes an order, SneezaShop reserves the right to review the transaction. If SneezaShop finds in favor of the buyer, the refund amount will be deducted directly from the Seller’s account balance or next payout.
6. Seller Conduct & Platform Integrity
- Fee Avoidance: You may not divert SneezaShop users to external websites to complete a transaction outside of the SneezaShop checkout system.
- Buyer Privacy: You are granted access to buyer information (names, shipping addresses) solely for the purpose of fulfilling orders. You may not use this information for unauthorized marketing, nor may you sell or share it with third parties.
- Review Manipulation: You may not offer incentives (e.g., refunds, gifts) to buyers in exchange for positive reviews, nor may you artificially manipulate your storefront rating.
7. Suspension & Termination
- Termination by SneezaShop: We reserve the right to temporarily suspend or permanently terminate your Seller Account, remove listings, or withhold payouts if you violate these terms, receive excessive customer complaints, or engage in fraudulent activities.
- Termination by Seller: You may close your Seller Account at any time, provided all pending orders have been successfully fulfilled, and any outstanding disputes or fees have been resolved.
8. Limitation of Liability & Indemnification
- As-Is Basis: SneezaShop provides the marketplace platform “as is” and makes no guarantees regarding the volume of sales or uptime of the website.
- Indemnification: You agree to indemnify, defend, and hold harmless SneezaShop and its affiliates from any claims, damages, liabilities, or expenses (including legal fees) arising out of your products, your breach of these terms, or your violation of any third-party rights.
9. Amendments
SneezaShop reserves the right to update or modify these Seller Terms at any time. Sellers will be notified of major changes via email or through the Seller Dashboard at least [e.g., 15 days] before the updates take effect. Continued use of the platform after the effective date constitutes acceptance of the revised terms.